Frequently Asked Questions
My order hasn't turned up, what do I do?
If your order hasn't arrived within the expected delivery window, please contact us at hello@goodshots.co.uk with your order number and we'll look into it for you right away.
How long will my order take to arrive?
UK orders typically arrive within 2-5 working days from dispatch. You'll receive a shipping confirmation email with tracking details once your order is on its way.
I want to make changes to my order
If you need to make changes to your order, please contact us as soon as possible after placing it at hello@goodshots.co.uk and we'll do our best to help before it's dispatched.
Do you offer faster shipping?
Get in touch at hello@goodshots.co.uk and we'll let you know what express shipping options are available for your location.
How do I track my order?
Once your order has shipped, you'll receive a confirmation email containing a tracking link so you can follow its journey to your door.
What is your returns policy?
If you're not satisfied with your order, please contact us within 14 days of delivery at hello@goodshots.co.uk and we'll be happy to help.
What are the Natural Flavours in your ingredients?
Our natural flavours are derived from real fruit, plant and spice extracts, never artificial additives, so every shot delivers genuine, clean-label flavour.
Is Good Shots Gluten Free?
Yes, Good Shots products are naturally gluten free, made using clean, carefully selected ingredients.
Is there a minimum commitment for a subscription?
No, there's no minimum commitment. You're free to pause or cancel your subscription at any time.
Can I change the frequency of my subscription?
Yes, you can adjust your subscription frequency at any time from your account dashboard.
How do I cancel my subscription?
You can cancel your subscription anytime through your account, or by contacting us at hello@goodshots.co.uk.